Revised May 30th, 2018
We, AUS Consultants, Inc. (AUS, “we” or “us”), an American corporation with offices at 155 Gaither Dr., Mount Laurel, New Jersey, USA, as the data controller, explain in these Policies how we collect, process, secures and/or use information that we receive via our websites and emails we send that link to this Policy (collectively, the “Systems”). AUS does business as IPSCIO (ipscio.com) and RoyaltySource® (royaltysource.com), both entities in the business of providing research services in the areas of Intellectual Property, Licensing Agreements and Royalty Rates. This Policy describes how AUS collects, processes, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For purposes of these Policies, personal information shall mean any information relating to an identified or identifiable natural person.
These Policies apply only to information collected, processed and used through the Systems. These Policies do not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.
Information We Collect
We collect information about you to provide our services. It’s largely necessary to collect the information as described in this policy in order to make the delivery of our services to you possible. This means that without the information we collect, the rendering of our services would not be possible, and where this is not the case, we have a legitimate interest in collecting the information described below.
Information You Give Us
When you fill out registration forms, request a service or provide us with other personal information actively, we collect that information for processing and use in accordance with this Policy. Because we often change our products and features, the options you have to provide us with personal information also may change. Below are some examples of situations in which you will have the opportunity to provide personal information to us:
- Creating an account;
- Logging into your account;
- Contacting us for customer service or technical support;
- Signing up for promotional communications;
- Filling out forms when requesting or purchasing products and services;
- Searching or filtering search results in our internal search engines;
- Editing your personal information, such as profile, billing and payment details;
Depending on how you interact with our Systems, the personal information we collect from you may vary. For example, to create your account we may ask only for an email address. In other circumstances, such as when you fill out a web form related to a particular service, we may ask additional information, which may include your name, phone number, address, company name and other professional details. We also collect and store certain information associated with actions you take. For example, when you search for royalty rates, licensing agreements and other products available in our websites, we might store details about this search. We might also store information about the number of service requests you submit, how many records you download, the duration of your activity and other information about your behavior on our Systems.
If you enter credit card information on the Systems in connection with a purchase, we’ll process this information in two different ways depending on which website the information was collected. On RoyaltySource we’ll validate your credit card details in our servers and send directly to the third-party service provider we use to manage credit card processing, but we do not store full details on our servers. On IPSCIO, the information is sent directly from your browser to the third-party service provider we use to manage credit card processing, and we also do not store full details on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf, for the purchases you initiated in our Websites.
Information We Collect Automatically
When you use the Systems, your device is automatically providing information to us so we can respond and customize our response to you. The type of information we collect by automated means generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect also may include usage information and statistics about your interaction with the Systems. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, and other information about how you used the Systems.
Automated means of data collection include the following:
Log File Information. Log file information is automatically reported by your browser or mobile application each time you access a website on our Systems. Log files are used by AUS and our partners (such as providers of security software). For example, when you access an AUS website, our servers automatically record certain information that your web browser sends when you visit any website. These server logs include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, domain names, landing pages, and pages viewed. In order to mitigate attempts of unauthorized access to your account and to our Systems, our security partners compare the information shared by your web browser with a list of known transgressors who attempted to harm other websites and users.
Device Information. We collect information about the device you use to access the Systems, including type of device, operating system, screen size, settings and IP address. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone.
How We Use Information
We collect and use information about you to provide our services. It’s largely necessary to collect and use the information as described in this policy in order to make the delivery of our services to you possible. This means that without the information we collect, the rendering of our services would not be possible, and where this is not the case, we have a legitimate interest in collecting and using the information described below:
- to provide you with personalized content (for example, AUS might use your previous search or browsing history to make suggestions about what records and services would better fit your needs);
- to create and manage your individual account, allowing you and our customer service team to access your purchase history, past invoices, pending payments or pending orders;
- to customize the website appearance and features that are the best fit for you and your device type/size;
- to improve the quality of our website by analyzing trends of usage, allowing our development team and customer service to unveil areas that need improvement;
- to improve security for our Systems by spotting patterns of actions that might indicate a misuse of our Systems’ assets;
- for internal operations, including troubleshooting, data analysis, testing, research, and service improvement (this includes use of your IP address to help diagnose problems with our service and to administer the Systems);
- to communicate with you through your account or through other means such as email, telephone (including mobile phone), or postal mail, including through the use of contact information that you provide to us;
- to process orders and payments and to manage your access to subscription-based services;
- to fulfill orders by selecting the products you’d like to download;
- to record sales and sales history to inform our Accounting and Accounts Receivable departments, where the information will be kept in order to fulfill future obligations with tax authorities and other internal parties of our organization;
- to create aggregate and statistical data that does not identify you individually and that we can commercialize (for example, we might derive insights from search queries performed by you in our engines to create customized pre-set search filters);
- for other purposes that you separately authorize as you interact with our Systems.
We may also collect information that does not identify you as a specific natural person (“Non-Personal Information”). Examples of Non-Personal Information include: physical location information; demographic information, including gender, dates of birth, ZIP codes, etc.; or any personal information that has been anonymized, aggregated or de-identified. If we combine any Non-Personal Information with your personal information (such as combining your ZIP code with your name), we will use and disclose such combined information as personal information in accordance with this policy. Similarly, if applicable law requires that we treat certain Non-Personal Information as personal information, we will use and disclose this information as personal information in accordance with this policy.
How We Share Information
We only disclose your personal information to third parties as follows:
- We use affiliated and unaffiliated service providers all over the world (including marketing partners, email services, security partners and others (“Partners”). These companies are authorized to use your personal information only as necessary to provide these services to us;
- In reorganization or sale of our company or assets, your data may be transferred, subject to the acquirer and its affiliates accepting the commitments made in this Policy and compliance with applicable law;
- We will otherwise share personal information with your consent.
AUS uses affiliated and unaffiliated service providers all over the world. Here is a list of our Partners and a brief explanation of why we use them to provide our services:
|Parties||Why we share your data with them|
|Affiliated Partners||AUS Consultants, Inc. d.b.a. IPSCIO||AUS operates two websites specialized in providing research services in the areas of Intellectual Property, Licensing Agreements and Royalty Rates. Our IPSCIO and RoyaltySource teams collaborate fulfilling orders and serving our clients’ needs, making it necessary to share your data amidst ourselves.|
|AUS Consultants, Inc. d.b.a. RoyaltySource|
|AUS, Inc.||AUS, Inc. is our parent company. We might share your data with them in order to process orders, collect payments, issue invoices and other administrative needs. AUS Consultants, Inc. is a wholly owned subsidiary of AUS, Inc.|
|Non-Affiliated Partners||Google Analytics||We use Google Analytics to analyze how our visitors use the Systems and to monitor our websites performance. We only share anonymized information with Google Analytics.|
|DoubleClick (Google ads)||We use DoubleClick to advertise on google search engine and content partners. We do not engage in remarketing campaigns, nor we share/receive demographic details about you from Google. We only share anonymized information with DoubleClick.|
|WordFence||We use WordFence as a security provider working to mitigate fraudulent access to our services by IPSCIO users. We share IPSCIO users’ IP addresses and behavior data like logins and pages visited.|
|SendGrid||We use SendGrid as an email server provider to accelerate the speed our system can email you with administrative details, like order confirmations, service requests etc.|
|LiveChat, Inc.||We use LiveChat to provide a chat and “leave your message solution” for our visitors.|
|Chase||We use Chase to process credit card sales, as well as to store credit card details for customers who elect to “save” credit card for future purchases. AUS does not keep credit card details in our Systems, except for the 4 last digits to be used as a reference to our customers.|
What types of Cookies do we use?
We use two types of Cookies on the Systems: “session cookies” and “persistent cookies.” Session Cookies are temporary Cookies that remain on your device until you leave the System. A persistent Cookie remains on your device for much longer until you manually delete it (how long the Cookie remains will depend on the duration or “lifetime” of the specific Cookie and your browser settings).
What are Cookies used for?
Below is a detailed, but simplified, list of the purpose of Cookies we use in connection to our Systems:
Opting Out of Cookies
Partner Cookies. You are also able to opt out of other third-party advertiser and ad network placement of Cookies. For more information, visit here.
We may update this list from time to time as we add or remove partners.
|AUS Cookies||AUS deploys cookies to manage login status, user preferences, user acknowledgement to policies and other details to support your user experience while using our Systems|
Please note: If features on the Systems are provided by third parties, those parties set and use their own Cookies that are subject to those third parties’ privacy notices and policies. AUS does not have access to, or control over, these Cookies.
Do Not Track Signals
We do not currently respond to ‘do not track’ signals and similar settings or mechanisms.
Other Important Privacy Information
EEA Resident Rights
If you are a resident of the European Economic Area, you have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us“.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us“.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
- Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We will send you service-related announcements when we believe it is necessary to do so. Generally, you cannot opt-out of these announcements, which are not primarily promotional in nature. If you do not wish to receive these announcements, you have the option to deactivate your account.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Close Your Account
If you’d like to close your account in any of our websites, you can do so by contacting us using the contact details provided under the “How to contact us”. Our representatives will close your account and send you a written confirmation of the closed status of your account. When you close your account, you will no longer have full access to your purchase history, searches and other system features, but we reserve the right to keep any information in a closed account in our archives that we deem necessary to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements. If, after you close your account, you wish to know which personal information we keep you can proceed in accordance with your rights set out above.
How Long We Keep Your Personal Information
We keep your personal information only so long as we need it to provide the Systems to you and fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
Security. We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services. You are responsible for keeping secret the username and password you created, as well as the username and password we have shared with you. Do not share your password with anyone else, nor forward emails containing your username and passwords.
Privacy of Minors
To access or use the Systems you must be at least 18 years of age or, if older, the age of majority in your jurisdiction, otherwise you may not use the Systems.
The information about you that we collect, process and/or use through the Systems is controlled by AUS Consultants, Inc. in Mount Laurel, NJ USA. AUS and the services it provides are hosted and provided outside of the European Economic Area (EEA), including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country.
You may reach our data protection officer, Patricia Valentine, here.
Updates to Our Policies
We may revise this Policy from time to time by posting an updated version on the Systems. Further revisions of this Policy will become effective as follows: The revised Policy will be effective immediately for unregistered users and users registering accounts or otherwise acknowledging the Policy on or after the revision date. For other users who registered accounts before the revision date, it will also become effective immediately. However, they can object to the new Policy within thirty (30) days after the revision date. If we make a change that we believe materially reduces your rights or increases your responsibilities, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We may provide notice of changes in other circumstances as well. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Systems is subject to the most current effective version of this Policy.
How to Contact us
AUS Consultants, Inc.
Attn: IPSCIO RoyaltySource Management
155 Gaither Dr.
Mount Laurel, NJ 08054
Data Protection Policy, GDPR and Information Security
What does data protection, privacy and security mean for us?
At AUS, we protect the things we really care about. That’s why managing data in a safe way is top priority for us.
Data protection, privacy and security are more than just rules or regulations. These areas are ingrained into our culture and are at the core of how we deliver trusted products and services.
Our privacy and security programs govern how we collect, use, and manage employee, client and customer information. Everyone within our organization is responsible for demonstrating compliance when it comes to data protection, privacy and security.
What are we doing about it?
We are a dedicated organization that maintains and monitors compliance and ensures all employees understand the importance of protecting the personal information we collect, share and use through our Systems. Educating on data protection is a constant topic of conversation with our client and technology teams, as well as AUS management – and this approach is supported at the highest corporate management levels.
Our Systems are comprised of websites, e-commerce systems, security systems, databases, customer management tools and others. We actively manage the end-to-end flow of information, not only implementing security measures and best practices policies, but also ensuring that we only keep the information that is strictly necessary to properly manage our products and to comply with regulations, only for as long as necessary.
Cyber security attacks pose a significant risk to our business, infrastructure and data assets. Remaining vigilant in preparing against these threats, defending against them and planning for the future, are essential elements of our strategy. Our development team has direct access to upper management and to our Data Protection Officer and is instructed to go beyond being vigilant and deploying mitigating tactics if they believe anything has been compromised. They are also incentivized to communicate with upper management and Data Protection Officer, chaining a series of actions from resource allocation to communication to our user base.
What is the General Data Protection Regulation (GDPR)?
The GDPR is a European privacy law that came into effect on May 25th, 2018. It imposes new rules on all organizations that offer goods and services to consumers in the EU that collect and process data related to EU citizens. This means there will be stricter rules on how personal data is managed, used and shared. People will have more control over how this data is used and higher penalties will be enforced on those who do not comply.
AUS welcomes the set of policies the GDPR is fostering throughout the online world, improving how companies manage and share personal data, disincentivizing any uncontrolled way of sharing personal data. These principles are principles that AUS has always subscribed: responsibility, transparency and fairness.
We’d be happy to answer any of your questions or inquiries on our data protection policies. Click here to contact us.